Challenge
The company had grown through multiple acquisitions within a relatively short timeframe, creating operational and performance variability across their markets and centers of operation. In particular, the Revenue Cycle Management (RCM) operations were underperforming and required an objective analysis to assess options for an optimized future-state. Synergetics was engaged to help identify operational improvements within the RCM functions to drive cost savings, revenue enhancements, and cash acceleration opportunities.
Solution
Synergetics added immediate value by quickly analyzing the current-state organizational cost structures and producing future-state scenario modelling. By detailing several options, Synergetics enabled the company to make informed decisions and right-size their business with confidence.
Value Stream Mapping
Management System enhancements
Process improvement and technology enablement
Organizational redesign
RACI definition (Responsible, Accountable, Consulted, and Informed)
