Business Services

Functional Expertise Across Industries and the Globe

Our Business Services team tailors programs to address the specific areas of change, how it relates to other business functions and ensure no gaps are undiscovered. Through hands-on implementation and a focus on diligence, data and deliverables, we provide our clients with a proven framework to make confident decisions that can transform their business. Whether revenue management, organizational design, process improvements, technology utilization, supply chain management or operational excellence, we deliver solutions that create business value. The Synergetics Business Services Practice works across all industries including:

  • Financial Services
  • Hardware and Equipment
  • Software and Services
  • Telecommunications

Synergetics Business Services Profit Optimization Program


  • Management systems defined/implemented
  • Accountability and dependency framework deployed
  • Management span of control and workforce optimization rolled-out
  • Location strategy developed and program executed
  • G&A costs aligned/shared services leveraged

Revenue Management

  • Enterprise opportunity to cash value stream mapping performed
  • Revenue leakage identified, prioritized and reduced
  • Revenue governance, policy, oversight, and controls improved
  • Pricing, discounting, billing, and collections models enhanced
  • Client audits set up to sustain improvements

Product and Service Delivery

  • Key metrics identified, dashboard deployed
  • Insights and analytics gathered to drive customer satisfaction
  • Non-value-added services removed
  • Technology/automated workflows leveraged
  • Continuous improvement methodology deployed
  • Enterprise planning systems implemented

Sourcing and Purchasing

  • Procurement speed-to-value (S2V), accelerated analysis and actions
  • Spend cube created and data analytics leveraged
  • Category-based strategy developed and executed across all spend areas
  • Fact and information-based negotiations to drive cost benefits
  • Procurement/sourcing effectiveness improved through training
“Partnering with Synergetics to help us thoroughly evaluate the opportunity and project plan was critical to the success of the initiative. Synergetics provided tremendous PM support and status reporting throughout the implementation which allowed our team to react and build measurable ‘wins’ as the project progressed.”
Chris Perkins
Former CFO - Progress Software Corporation
“[Synergetics] worked closely with our staff providing stable, consistent support and mentoring some newly developed roles that were necessary for overall success. Though there were several unexpected obstacles along the way, the project director's extensive, first-hand Call Center background and PM experience helped guide us to reach our goal."
Amy Carlson
Executive Vice President / Mesa Site Manager - OPENLane, Inc. (KAR)

Learn more about how we have partnered with our clients and the results generated.

Learn How Synergetics Can Help